Help > Access and Signing In > Windows

Windows OS Users

You can access your RDP environment from Windows OS. Please review the following setup instructions and complete the appropriate steps.

Important Note: If this is your first time logging into the RDP environment, you need to perform an initial Multi-Factor Authorization and create a new password before proceeding with the steps below. The first time you login in any given calendar month you will need to repeat the MFA process.

How to Sign In

There are a number of different methods to access the cloud environment depending on your local Windows configuration and preferences.

Internet Explorer Single-Sign-On

This method is usually the most straightforward and reliable, if you have Internet Explorer 11 available. You will always log into your hosted session via the login page (URL) that you visited to get to this website.

  1. Enter your User name and Password, then click Log On.
    Logging In
  2. After signing in, you will see the dashboard. From here, you can access your remote applications by clicking on the appropriate icon.
    Dashboard
  3. The following prompt may appear. Click the arrow next to Details to expand.
    Login Prompt
  4. Make sure all options are selected and click Connect.
    Login Options
  5. Your remote application will open.